Chargeback and fraud prevention policy

Chargeback and fraud prevention policy

Purpose

This policy aims to prevent and appropriately respond to fraud related to the sale of digital goods such as photos, videos, and audios.

Fraud detection

We continuously monitor transactions to identify suspicious activities that may indicate fraud. This includes unusual purchasing patterns, repeated chargebacks, and transactions with stolen payment information.

Procedure for chargebacks

In the event of a chargeback initiated by the customer due to alleged fraud, we will conduct a thorough investigation. The customer will be asked to provide evidence justifying the purchase. We will meticulously review all available information to assess the legitimacy of the chargeback.

Fraud prevention

We employ various fraud prevention measures, including transaction verification and the use of secure payment methods. In cases of suspected fraud, we reserve the right to cancel orders, suspend accounts, or take legal action.

Communication

We will inform customers about suspicious activities or chargebacks and request their cooperation in resolving the incident. Open and transparent communication is crucial for a smooth resolution.